Help Center & FAQ

How do I sign up for My Play Palz?

Getting started is easy! Follow these simple steps:

1. Download the My Play Palz app from the App Store or Google Play Store
2. Click "Sign Up" and provide your basic information
3. Verify your email address by clicking the link we send you
4. Complete your profile with photos and information about your family
5. Start connecting with other families in your area!

How do I set up my profile?

A complete profile helps other parents get to know you better:

• Add a clear, recent photo of yourself
• Include your children's ages and interests
• Write a brief bio about your family
• Set your location preferences
• Complete verification if you choose a Pro plan

What's included in each plan?

How do I upgrade my plan?

Upgrading is simple and instant:

1. Go to Settings in your app
2. Select "Subscription" or "Upgrade Plan"
3. Choose your preferred plan
4. Complete payment through the App Store or Google Play
5. Your new features will be available immediately

Can I cancel my subscription?

Yes! You can cancel anytime through your device's app store settings. Your premium features will remain active until the end of your current billing period.

How does ID verification work?

For Pro subscribers, we offer ID verification to build trust in our community:

• Upload a clear photo of your government-issued ID
• Take a selfie for comparison
• Our system verifies your identity within 24 hours
• Verified users get a special badge on their profile

What safety features are available?

• Background checks: Available for Pro users (local and global)
• Report feature: Report inappropriate behavior or suspicious activity
• Block users: Block problematic users from contacting you
• Meeting tips: Safety guidelines for first meetings
• 24/7 support: Priority support for Pro users

How do I schedule a playdate?

1. Browse and connect with families in your area
2. Send a message to propose a playdate
3. Agree on date, time, and location
4. Add the playdate to your calendar
5. Meet up and have fun!

How do I find families near me?

We make it easy to discover compatible families:

• Set your distance preferences in settings
• Use filters to find families with children of similar ages
• Browse by interests and activities
• Pro users get AI-suggested matches based on compatibility

Can I create and host events?

Yes! Pro subscribers can create and host events for multiple families. This includes birthday parties, park meetups, holiday celebrations, and more.

App is running slowly or crashing

Try these steps to resolve performance issues:

1. Close and restart the app
2. Check for app updates in your app store
3. Restart your device
4. Ensure you have a stable internet connection
5. Free up device storage space
6. If issues persist, contact our support team

I'm not receiving notifications

• Check your device's notification settings for My Play Palz
• Ensure the app has permission to send notifications
• Check your in-app notification preferences
• Make sure Do Not Disturb mode is not enabled

I can't log into my account

Having trouble accessing your account?

• Use the "Forgot Password" feature to reset your password
• Check if your email address is spelled correctly
• Ensure your account hasn't been suspended
• Try logging in from a different device
• Contact support if you still can't access your account