Privacy Policy

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Create an account: Name, email address, phone number, profile photo
• Complete your profile: Location, children's ages and interests, bio, preferences
• Use messaging features: Messages sent through our platform
• Create events: Event details, descriptions, photos
• Contact support: Support requests, feedback, and correspondence
• Participate in surveys: Responses to optional surveys or research

1.2 Information Collected Automatically

When you use our Service, we automatically collect certain information:

• Device information: Device type, operating system, browser type, unique device identifiers
• Usage data: App interactions, features used, time spent in app, crash reports
• Location data: Approximate location based on IP address (precise location only with your permission)
• Log data: Server logs, IP addresses, access times, pages viewed
• Cookies and similar technologies: Session cookies, analytics cookies, preference cookies

1.3 Information from Third Parties

We may receive information from third-party services:

• Social media platforms: If you connect your social media accounts
• Background check providers: Criminal history and identity verification (for premium users only)
• Payment processors: Transaction information from app stores
• Analytics providers: Aggregated usage statistics

1.4 Sensitive Information

We do not intentionally collect sensitive personal information such as Social Security numbers, financial account information, or health information. Background checks are conducted by third-party providers and we only receive pass/fail results, not detailed reports.

We use the information we collect to:

2.1 Provide and Improve Our Service

• Create and maintain your account
• Enable communication between users
• Match you with compatible families
• Facilitate event creation and management
• Process subscription payments
• Provide customer support
• Analyze usage patterns to improve our features

2.2 Safety and Security

• Verify user identities (for premium subscribers)
• Conduct background checks (for premium subscribers)
• Monitor for suspicious or harmful activity
• Investigate reports of policy violations
• Prevent fraud and abuse
• Comply with legal obligations

2.3 Communication

• Send important service notifications
• Respond to your inquiries and support requests
• Send optional promotional emails (with your consent)
• Notify you of policy updates

2.4 Legal Basis for Processing (GDPR)

Our legal basis for processing your personal information includes:

• Contract: To provide our services and fulfill our Terms of Service
• Legitimate interest: To improve our services, ensure safety, and prevent fraud
• Consent: For marketing communications and optional features
• Legal obligation: To comply with applicable laws and regulations

3.1 With Other Users

Profile information you choose to make visible (name, photo, bio, children's ages) is shared with other users to facilitate connections. You control what information is visible in your profile settings.

3.2 Service Providers

We may share information with trusted third-party service providers who help us operate our Service:

• Cloud hosting and storage providers
• Payment processing companies
• Background check services
• Analytics and crash reporting services
• Customer support platforms
• Email delivery services

3.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes (subpoenas, court orders)
• Respond to government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Investigate potential policy violations
• Prevent fraud or other illegal activities

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

3.5 What We Don't Share

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure servers and databases
• Regular security audits and testing
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

4.2 Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete your personal information within 30 days, except where we are required to retain it by law.

4.3 International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

5.1 Account Settings

You can access and update your account information through the app settings at any time.

5.2 Communication Preferences

You can opt out of promotional emails by clicking the unsubscribe link or updating your email preferences. You cannot opt out of essential service communications.

5.3 Location Data

You can control location access through your device settings. Note that disabling location services may limit some app functionality.

5.4 Rights Under Privacy Laws

Depending on your location, you may have additional rights including:

5.5 Exercising Your Rights

To exercise your privacy rights, contact us at privacy@myplaypalz.com. We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

6.1 Age Restrictions

Our Service is designed for adults (18+) and we do not knowingly collect personal information from children under 13. Parents may share information about their children's ages and interests to facilitate playdates, but children themselves cannot create accounts.

6.2 Parental Control

Parents have full control over what information about their children is shared on the platform. We encourage parents to discuss online safety with their children and supervise their online activities.

6.3 If We Learn a Child Has Provided Information

If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information as quickly as possible. Please contact us if you believe we have inadvertently collected such information.

7.1 Types of Cookies We Use

• Essential cookies: Required for basic functionality
• Analytics cookies: Help us understand how you use our Service
• Preference cookies: Remember your settings and preferences
• Security cookies: Detect suspicious activity and prevent fraud

7.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Service.

7.3 Third-Party Analytics

We use third-party analytics services to understand how our Service is used. These services may use cookies and similar technologies. You can opt out of analytics tracking through your device settings.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification (if you've provided an email address)
• Displaying a notification in the app

Your continued use of our Service after the effective date of an updated Privacy Policy constitutes acceptance of the changes.

9.1 Privacy Questions

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

9.2 EU Representative

For users in the European Union, our EU representative can be contacted at: eu-privacy@myplaypalz.com

9.3 Complaints and Supervisory Authorities

If you believe we have not handled your privacy concerns adequately, you have the right to file a complaint with your local data protection authority.